Front Office and Customer Service Executive

1. Reception Duties:
   • Greeting visitors warmly and ensuring they are comfortable.
   • Answering phone calls promptly and professionally.
   • Directing inquiries to the appropriate departments or personnel.
   • Managing the reception area to ensure cleanliness and organization.
2. Customer Service:
   • Providing exceptional customer service to clients and visitors.
   • Resolving customer complaints in a polite and timely manner.
   • Keeping customer service logs and records up to date.
   • Handling customer inquiries and providing accurate information.
3. Administrative Support:
   • Assisting with administrative tasks such as filing, data entry, and scheduling.
   • Coordinating appointments and meetings.
4. Communication:
   • Communicating effectively with internal teams and external parties.
   • Distributing incoming and outgoing mail and packages.
5. Technical Skills:
   • Proficiency in using office equipment such as printers, scanners, and fax machines.
   • Basic knowledge of computer software (e.g., MS Office, email clients).
6. Hospitality and Organization:
   • Ensuring the front office and reception area are tidy and presentable.
   • Assisting in organizing and coordinating events or conferences.
7. Team Collaboration:
   • Collaborating with colleagues to maintain a harmonious and productive work environment.
   • Providing support to other departments as needed.

Requirements:

• Education: Graduate from a reputed university (MBA preferred)
• Experience: 0-2 years of past experience
• Skills:
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.
  • Proficiency in using office equipment and computer software.

Bhubaneswar